Shipping & Delivery
This Shipping & Delivery Policy applies to orders placed through meiglam.com.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Business days do not include weekends or public holidays.
Processing may take longer during sales, product launches, public holidays, or periods of high demand. Personalized, pre-order, or made-to-order products may have different processing times stated on their product pages.
2. Shipping Time
Estimated shipping times begin after an order has been processed and dispatched.
Typical delivery estimates are:
- Standard shipping: 7–15 business days;
- Remote locations or certain international destinations: 10–25 business days.
These estimates are not guaranteed. Actual delivery time depends on the destination, carrier, customs processing, local postal services, weather, and other circumstances outside our control.
3. Shipping Fees
Available shipping methods and fees are shown at checkout before payment.
Any free-shipping promotion is subject to the conditions displayed with the offer.
4. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless checkout expressly states that these charges are included, customers are responsible for paying them. meiglam does not control these fees and cannot predict their amount.
Refusing to pay customs charges may cause a parcel to be returned or abandoned. Any refund will be handled according to our Return & Refund Policy, and applicable shipping, customs, or return costs may be deducted where permitted by law.
5. Tracking Information
When tracking is available, you will receive a shipping-confirmation email containing a tracking number.
Tracking information may take 2–5 business days to update after dispatch.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact support@meiglam.com immediately if you notice an error. We cannot guarantee address changes once an order has been processed or dispatched.
If a parcel is returned because of an incorrect address, incomplete address, failed delivery, or failure to collect it, the customer may be responsible for reshipping or return costs.
7. Delayed Orders
Carrier delays can occur. If tracking has not updated for more than 10 business days, contact us with your order number.
A shipment is not automatically considered lost merely because it arrives later than its estimated delivery date.
8. Lost Packages
If tracking indicates that the parcel has been lost, contact us at support@meiglam.com.
We may ask you to confirm your shipping information and cooperate with a carrier investigation. Depending on the investigation result and applicable law, we may offer a replacement or refund.
9. Packages Marked as Delivered
If tracking shows “delivered” but you cannot locate the package:
- Check around the delivery location;
- Ask household members, neighbors, reception staff, or building management;
- Wait 48 hours, as some carriers scan parcels before final delivery;
- Contact the carrier;
- Email us if the parcel remains missing.
We will assist with reasonable carrier inquiries but cannot guarantee reimbursement for packages confirmed as correctly delivered, except where required by law.
10. Damaged or Incorrect Shipments
Inspect your order promptly after delivery.
If your order arrives damaged, defective, incomplete, or incorrect, email support@meiglam.com within 7 days of delivery. Include your order number and clear photographs or videos of:
- The product;
- The shipping packaging;
- The shipping label;
- The damaged or incorrect area.
Please retain the product and packaging until we have reviewed your request.
11. Separate Shipments
Items in the same order may be shipped separately. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
12. Contact
For shipping questions, contact:
support@meiglam.com