Privacy Policy

This Privacy Policy explains how meiglam collects, uses, shares, and protects personal information when you visit meiglam.com, place an order, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

  • Name;
  • Billing and shipping addresses;
  • Email address;
  • Telephone number;
  • Account credentials;
  • Order and transaction information;
  • Product reviews and feedback;
  • Customer-support communications;
  • Marketing preferences.

Payment Information

Payments are processed by third-party payment providers. We may receive limited payment-related information, such as payment status, card type, and the last digits of a card, but we generally do not receive or store full payment-card details.

Information Collected Automatically

When you use our website, we and our service providers may collect:

  • IP address;
  • Browser and device type;
  • Operating system;
  • Language and time-zone settings;
  • Referring pages;
  • Pages viewed and actions taken;
  • Cookie identifiers;
  • Approximate location derived from an IP address;
  • Website diagnostic and security information.

2. How We Use Information

We may use personal information to:

  • Process and fulfill orders;
  • Collect payments;
  • Provide order and delivery updates;
  • Respond to customer-service requests;
  • Manage returns, refunds, and disputes;
  • Maintain customer accounts;
  • Detect and prevent fraud or misuse;
  • Improve our products, website, and customer experience;
  • Personalize website content;
  • Send marketing communications where permitted;
  • Measure advertising and campaign performance;
  • Comply with legal, tax, accounting, and regulatory obligations;
  • Establish, exercise, or defend legal claims.

3. Legal Bases

Where applicable law requires a legal basis, we process information based on:

  • Performance of a contract, such as fulfilling an order;
  • Your consent, such as optional marketing or non-essential cookies;
  • Our legitimate interests, such as security, fraud prevention, and service improvement;
  • Compliance with legal obligations.

You may withdraw consent at any time, although withdrawal does not affect processing already carried out lawfully.

4. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • Keep the website functioning;
  • Remember cart and account preferences;
  • Maintain security;
  • Analyze traffic and performance;
  • Personalize content;
  • Support advertising and measure campaigns.

Where required by law, we will ask for consent before using non-essential cookies.

You can control cookies through our consent tool, where available, or through your browser settings. Disabling some cookies may affect website functionality.

5. How We Share Information

We may share personal information with service providers that help us operate the business, including:

  • Website and e-commerce platforms;
  • Payment processors;
  • Warehouses and fulfillment partners;
  • Shipping carriers;
  • Customer-support providers;
  • Cloud-hosting and IT providers;
  • Fraud-prevention and security providers;
  • Analytics and advertising providers;
  • Email and marketing platforms;
  • Professional advisers.

We may also disclose information:

  • To comply with legal obligations;
  • In response to valid legal requests;
  • To protect our rights, customers, or the public;
  • In connection with a merger, acquisition, financing, sale, or restructuring.

We do not sell personal information for money. Some advertising or analytics activities may be treated as “selling,” “sharing,” or targeted advertising under certain privacy laws. Where applicable, you may request to opt out.

6. International Data Transfers

Your information may be processed in countries other than your country of residence. Privacy laws in those countries may differ.

Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized mechanisms.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Policy;
  • Maintain transaction and tax records;
  • Resolve disputes;
  • Enforce agreements;
  • Meet legal, accounting, or regulatory requirements.

Retention periods vary depending on the type of information and applicable obligations.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

No online system is completely secure, and we cannot guarantee absolute protection against every unauthorized access, loss, or misuse.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion;
  • Object to or restrict certain processing;
  • Receive a portable copy of certain information;
  • Withdraw consent;
  • Opt out of targeted advertising or certain data sharing;
  • Appeal a decision concerning a privacy request;
  • Complain to a data-protection authority.

To exercise a right, email support@meiglam.com. We may need to verify your identity before completing the request.

We will not unlawfully discriminate against you for exercising privacy rights.

10. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in an email or contacting support@meiglam.com.

Even if you unsubscribe from marketing, we may continue sending transactional messages concerning orders, security, returns, or customer-service requests.

11. Children’s Privacy

Our Service is not directed to children under 13, or the higher minimum age required by local law.

We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information to us, contact us so that we can investigate and delete it where required.

12. Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. The revised version will be posted with an updated date.

14. Contact Us

For privacy questions or requests:

Email: support@meiglam.com
Website: https://meiglam.com