Return & Refund Policy
We want you to be satisfied with your meiglam purchase. Please review this policy before requesting a return.
1. Return Period
You may request a return within 30 days after the order is delivered.
Contact support@meiglam.com before returning any product. Unauthorized returns may be delayed or refused.
2. Return Eligibility
To qualify for a return, the product must be:
- Unused, unworn, unwashed, and unaltered;
- In its original condition;
- Returned with original tags, accessories, manuals, and packaging;
- Free from stains, odors, damage, hair, cosmetic marks, or other signs of use;
- Accompanied by proof of purchase.
Trying a product only to the extent reasonably necessary to inspect it will not affect statutory rights where applicable.
3. Non-Returnable Products
Unless defective or otherwise required by law, the following cannot be returned:
- Personalized, engraved, customized, or made-to-order products;
- Gift cards;
- Final-sale or clearance products clearly marked as non-returnable;
- Products with removed hygiene or protective seals;
- Products unsuitable for return for health or hygiene reasons after opening or use;
- Items damaged through misuse, accident, improper care, or unauthorized modification;
- Free gifts or promotional items, unless the entire qualifying order is returned.
4. How to Request a Return
Email support@meiglam.com with:
- Your name;
- Order number;
- Product you wish to return;
- Reason for the return;
- Photographs or videos, where relevant.
If approved, we will provide return instructions and the appropriate return address.
Do not send a return to the address shown on the original package unless instructed to do so.
5. Return Shipping Costs
For returns based on preference, size, color choice, or change of mind, the customer is responsible for return-shipping costs unless applicable law states otherwise.
If we confirm that an item was defective, damaged in transit, or incorrectly supplied, we will provide an appropriate remedy and cover reasonable return costs where required.
Original shipping fees are generally non-refundable unless the entire order is defective, incorrect, canceled under applicable law, or otherwise legally eligible for a shipping refund.
We recommend using a trackable shipping service. We are not responsible for return parcels lost before reaching the designated return location.
6. Inspection
Returned items are inspected after arrival.
We may reduce or refuse a refund if a product:
- Shows use beyond reasonable inspection;
- Is damaged after delivery;
- Is missing parts, tags, accessories, or packaging;
- Does not match the authorized return;
- Is otherwise ineligible under this policy.
This provision does not limit mandatory consumer rights.
7. Refunds
If approved, refunds are issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear. Actual timing depends on your bank or payment provider.
Currency-conversion differences, bank charges, and certain customs fees may not be refundable by meiglam.
8. Damaged, Defective, or Incorrect Products
Report a damaged, defective, incomplete, or incorrect order within 7 days of delivery by emailing support@meiglam.com.
Include clear photographs or videos of the product, packaging, and shipping label.
After review, we may offer:
- A replacement;
- Replacement parts;
- A refund;
- Another remedy agreed with you.
Do not dispose of the product or packaging until your request has been reviewed.
9. Exchanges
We do not guarantee direct exchanges because inventory may change.
The fastest option may be to return the eligible product for a refund and place a new order. Contact customer support before proceeding.
10. Order Cancellations
Contact us immediately if you wish to cancel an order.
Orders can only be canceled before they enter processing or shipping. Once dispatched, the order must be handled through the normal return process.
11. Refused and Unclaimed Packages
If a package is refused, not collected, or returned due to an incorrect or incomplete address, reasonable outbound shipping, return shipping, customs, or handling costs may be deducted from the refund where permitted by law.
12. Chargebacks
Please contact support@meiglam.com before opening a payment dispute. We will make a reasonable effort to resolve legitimate order concerns.
Fraudulent or abusive chargebacks may be challenged using order, delivery, and communication records.
13. Statutory Rights
This policy does not exclude or limit rights that cannot be waived under applicable consumer-protection law.