FAQs
Ordering
How do I place an order?
Choose your product, select the available options, add it to your cart, and complete payment at checkout. You should receive an order-confirmation email afterward.
I did not receive an order confirmation. What should I do?
Check your spam or junk folder and confirm that the email address entered at checkout was correct. If you still cannot find the confirmation, contact support@meiglam.com.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after processing begins.
Can I change my shipping address?
Email us immediately with your order number and correct address. Once an order has shipped, we may be unable to change or redirect it.
Why was my order canceled?
Orders may be canceled because of unavailable inventory, a pricing error, failed payment verification, suspected fraud, or shipping restrictions. Any collected payment for canceled items will be refunded.
Payment
What payment methods do you accept?
The available payment methods are displayed at checkout and may vary by country or device.
Is my payment information secure?
Payments are handled through third-party payment processors using their security systems. meiglam generally does not directly store complete payment-card details.
Why was my payment declined?
A payment may be declined because of incorrect details, insufficient funds, bank security checks, geographic restrictions, or payment-provider rules. Contact your bank or try another available payment method.
Shipping
How long does shipping take?
Orders usually require 1–3 business days for processing. Standard delivery is generally estimated at 7–15 business days, while remote or certain international destinations may require 10–25 business days.
How can I track my order?
When tracking is available, we will email you a tracking number after dispatch. Tracking may take 2–5 business days to begin updating.
Why has my tracking information not updated?
Carriers may take several days to scan a parcel. If there has been no update for more than 10 business days, contact us.
Will I need to pay customs duties?
International orders may be charged customs duties, taxes, or import fees by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
What if my order says delivered but I did not receive it?
Check the delivery area, household members, neighbors, reception, and building management. Wait up to 48 hours and contact the carrier. If it remains missing, email us.
Products
Will the product look exactly like the photograph?
We work to present products accurately, but colors may differ slightly because of lighting, photography, screen settings, and production variations.
How do I choose the correct size?
Review the measurements and size information on the relevant product page. If you need help, contact us before ordering.
How should I care for my product?
Follow the care instructions included on the product page, label, packaging, or accompanying materials. Improper cleaning, storage, or use may damage the item.
Returns and Refunds
What is your return period?
Eligible returns may be requested within 30 days of delivery.
How do I start a return?
Email support@meiglam.com with your order number, the item being returned, and the reason for return. Wait for return instructions before sending anything.
Do I have to pay return shipping?
For change-of-mind returns, customers generally pay return-shipping costs. If we confirm that an item is damaged, defective, or incorrect, we will provide an appropriate remedy.
When will I receive my refund?
After an approved return is received and inspected, refunds are generally submitted to the original payment method. Banks and payment providers may require an additional 5–10 business days to post the funds.
Can I exchange an item?
Direct exchanges depend on inventory and may not be available. Customer support may recommend returning the original item and placing a new order.
What should I do if my item is damaged or incorrect?
Email us within 7 days of delivery with your order number and clear photographs or videos of the product, packaging, and shipping label.
Support
How can I contact meiglam?
Email support@meiglam.com. We normally respond within 1–2 business days.